Shipping & Returns

We offer international shipping to most destinations worldwide. Each order is charged at a flat rate of $25 USD for standard shipping. Our shipping price is a flat rate regardless of location or how many pieces you order. We are currently offering free standard shipping on orders over $400 USD.
*Please note: Shipping costs and returns are exclusive of any import tax or customs duties which may be payable on delivery to your country or back to us. For more information see below. Please allow 1-2 business days for your order to be received and processed by our warehouse team. From then, Standard Shipping: 4-7 business days to most major cities, world-wide. Please allow 1-2 business days from when your order is first placed for the warehouse to pick and pack your order for shipping. Northern Hemisphere customers this may mean that you are a day behind our team due to time zone differences. Please take note of this when considering delivery timeframes. Orders are shipped Monday to Friday. During peak and holiday periods, processing timeframes may be subject to change and getting your order on the move may take longer than expected. We thank you for your patience during these times. Once you have secured your item, we will ship it to you as soon as it becomes available. As soon as your pre-ordered piece has been sent, you’ll receive an email with the tracking details, so you know when to expect it. We will reach out to the email address associated with your order to advise is there are any expected delays.

 

WHAT IS OUR RETURNS POLICY?

A request for an exchange or return, must be submitted within 14 days of receiving your order. The item(s) must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or that smell of perfume. The item(s) must be returned to our warehouse before the refund or exchange can be issued. The ability to fulfil exchange requests will be subject to the availability of garments at the time at which the return is received for processing. The shipping fees involved with returning your parcel to and from the customer are the customers responsability.

WHERE DO I SEND MY RETURNED ITEM?

All items need to be received into our returns centre in Bali, Indonesia. We will provide you with the full address details once your return has been authorised. Please do not return any items before requesting a Returns Authorisation (RA) Number.

HOW LONG WILL IT TAKE TO PROCESS MY EXCHANGE?

Once we receive your return at our warehouse, please allow up to 5 business days for your return to be processed by our team. We’ll send you an email notification once your exchange has been shipped so you know it’s on the way. Please note, exchanges are subject to availability at the time your return is received and processed by our warehouse team. CUSTOMS DUTIES & TAXES Any customs duties and sales taxes paid on your purchase are non-refundable through Ranaco. However, you may be able to recover these by contacting your local customs office directly.