Shipping & Returns

Shipping Policy

We offer international shipping worldwide. Each order is charged at a flat rate of $10 USD for standard shipping and $15 USD for express shipping (3-5 days worldwide).

Our shipping price is a flat rate regardless of location or how many pieces you order. We are currently offering free express shipping on orders over $200 USD. *Please note: Shipping costs and returns are exclusive of any import tax or customs duties which may be payable on delivery to your country or back to us. For more information see below.

We aim to ship orders the same business day, but some orders may take up to 5 business days to ship. This time is subject to change due to the nature of production and heavy order volumes. As a general rule, please allow 1-2 business days for your order to be received and processed by our warehouse team. From then, Standard Shipping: 4-7 business days to most major cities worldwide, while express shipping is 3-5 business days. Northern Hemisphere customers, please note that you may be a day behind our team due to time zone differences. Please take note of this when considering delivery timeframes. Orders are shipped Monday to Friday.

During peak and holiday periods, processing timeframes may be subject to change and getting your order on the move may take longer than expected. We thank you for your patience during these times. Once you have secured your item, we will ship it to you as soon as it becomes available. As soon as your piece has been sent, you’ll receive an email with the tracking details, so you know when to expect it. We will reach out to the email address associated with your order to advise if there are any expected delays.

All orders are shipped from our facility in Bali, Indonesia.

All orders are sent via a pre-paid, traceable, and safe method of delivery using DHL courier services. Shipping times are indicative of the date of dispatch and not the date of the order.

Returns Policy

A request for an exchange or return must be submitted within 7 days of receiving your order. The item(s) must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or that smell of perfume. The item(s) must be returned to our warehouse before the refund or exchange can be issued. The ability to fulfill exchange requests will be subject to the availability of garments at the time at which the return is received for processing. The shipping fees involved with returning your parcel to and from the customer are the customer’s responsibility. Ranaco does not cover the cost of returning these items; once we have received your parcel, it can take up to 7 working days to process.

Please Note: We do not accept returns on accessories, jewelry, or swimwear.

Where Do I Send My Returned Item?

All items need to be received in our facility in Bali, Indonesia. We will provide you with the full address details once your return has been authorized via email. Please do not return any items before requesting a Returns Authorization (RA) Number. Contact: Allo@ranacoatelier.com with the subject line: Return Item (insert order number).

How Long Will It Take to Process My Exchange/Refund?

Once we receive your returned item(s) at our warehouse, please allow up to 7 business days for your refund or exchange to be processed. We’ll send you an email to notify you once your exchange has been shipped so you know it’s on the way. Please note, exchanges are subject to availability at the time your return is received and processed by our warehouse team.

Customs Duties & Taxes

Any customs duties and sales taxes paid on your purchase are non-refundable through Ranaco. However, you may be able to recover these by contacting your local customs office directly. Ranaco will not be held liable for any duties incurred when receiving an order or returning it. Refunds will be processed once the item is returned successfully and duties have been paid by the customer. Ranaco does not cover the fees of customs duties & taxes on returned items.