Questions & Answers
WHAT CURRENCY DO YOU CHARGE?
All of our products are priced in US Dollars (USD). Your credit card will be charged in US Dollars and then converted to your local currency by your bank on your account statement. Please note, that Ranaco is a US registered business therefore, an international transaction fee may also be charged by your bank.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Credit Cards: We accept Visa, MasterCard and stripe, we also accept Paypal.
HOW CAN I CONTACT YOU?
You can contact us by sending an e-mail to email@example.com and one of the customer service team will get back to you as soon as possible. Please allow up to 24 hours for a reply. Our customer service team is available online 6 days a week, Monday - Saturday, and work across different time zones for our international customers. Any enquiries sent on a Sunday or public holiday will be responded to the following business day.
WILL YOUR SIZING FIT ME AS A ONE SIZE FIT ALL?
We get it, sizing can get tricky and daunting but we've got you covered! One size fit all no-brainer makes it easy to choose thanks to the elastic waist band that stretches out giving ample room. The nature of our 100% silk krinkle is also stretchy and gives.
WHERE ARE RANACO PIECES MADE?
Ranaco pieces are designed and made by hand in our Bali Headquarters. All our garments are made from silk and our prints are Ranaco original designs, with each print trademarked to our brand.
WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at firstname.lastname@example.org so we can review the matter.
IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?
Definitely. We do not store any credit card details nor do we share your personal information with any third party.
WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?
Once an order is submitted online, it cannot be changed or cancelled. As orders are placed online, they are sent through to the warehouse for packing, and once an order reaches the warehouse, we are unable to cancel it. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received. Ranaco cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.